Terms & Conditions
Last Updated: September 14, 2026
Welcome to Pengju Home.
These Terms & Conditions (“Terms”) govern your access to and use of pengjuhome.com, including any purchases, products, services, features, and content provided through the website.
The website is operated by Harbin Chouju Building Materials Co., Ltd. (“Pengju Home,” “we,” “us,” or “our”).
By accessing our website, creating an account, or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.
1. General Terms
By using Pengju Home, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable to you or that you are using our services with the authorization of a parent or legal guardian where required.
We reserve the right to modify, update, suspend, or discontinue portions of our website or services where reasonably necessary and subject to applicable law.
2. Products and Services
Pengju Home offers home, building material, home improvement, and related products through our online store.
We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, materials, colors, and other information displayed on our website are accurate.
However, actual product appearance may vary slightly due to:
- Screen and display settings
- Lighting conditions
- Manufacturing variations
- Natural material variations
- Measurement methods
- Product updates
Customers should carefully review product descriptions, specifications, dimensions, compatibility information, and installation requirements before purchasing.
3. Product Availability
All products are subject to availability.
We reserve the right to change product availability, discontinue products, or limit quantities where reasonably necessary.
In rare circumstances, a product may become unavailable after an order has been placed.
If we cannot fulfill an item, we may contact you to provide an alternative option or issue an appropriate refund for the unavailable item.
4. Product Measurements and Specifications
Measurements, weights, dimensions, capacities, and other specifications displayed on our website are provided for general reference.
Minor variations may occur due to manufacturing processes, materials, or measurement methods.
For products that require installation or must fit a specific space, customers should carefully verify dimensions and compatibility before ordering.
Where professional installation is appropriate, we recommend consulting a qualified installer or contractor.
5. Pricing
Prices are displayed in the currency indicated on our website or during checkout.
We may change product prices at any time. Price changes generally will not affect orders that have already been successfully placed and accepted.
Discounts, promotional prices, coupons, and other special offers may be subject to separate eligibility requirements and expiration dates.
6. Pricing and Product Information Errors
We make reasonable efforts to ensure that pricing and product information are accurate.
However, typographical errors, technical errors, incorrect prices, or inaccurate product information may occasionally occur.
If we identify a material error affecting an order, we may contact you before fulfillment to explain the issue and provide available options, subject to applicable law.
7. Orders
When placing an order, you agree to provide accurate, complete, and current information, including:
- Your full name
- Email address
- Phone number
- Billing information
- Shipping address
- Payment information where required
After placing an order, you may receive an order confirmation.
An order confirmation acknowledges that we have received your order and does not necessarily mean that your order has been shipped.
Where permitted by applicable law, we may refuse or cancel an order for legitimate reasons, including product unavailability, payment problems, suspected fraud, obvious pricing errors, or violations of these Terms.
If we cancel an order after payment has been collected, an appropriate refund will be issued.
8. Payments
Customers must provide valid and authorized payment information when completing a purchase.
Payments may be processed through third-party payment providers. The availability of specific payment methods may vary depending on location, currency, transaction value, or other factors.
Your use of third-party payment services may also be governed by the terms and privacy policies of those providers.
9. Shipping and Delivery
Order processing, shipping costs, estimated delivery times, tracking, international shipping, customs, and other delivery conditions are described in our Shipping Policy.
Estimated delivery dates are provided for reference and are not guaranteed unless expressly stated otherwise.
Customers are responsible for providing complete and accurate delivery information.
10. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or region.
Unless otherwise stated during checkout, these charges may be the responsibility of the recipient.
Customers are responsible for understanding applicable import requirements in their destination country.
11. Returns and Refunds
Eligible returns, refunds, and exchanges are governed by our Refund and Returns Policy.
Customers should review the policy before placing an order.
Nothing in these Terms or our Refund and Returns Policy is intended to restrict mandatory consumer rights provided by applicable law.
12. Order Changes and Cancellations
If you need to modify or cancel an order, please contact us as soon as possible at huangjingwei@pengjuhome.com.
We will make reasonable efforts to accommodate your request before processing or shipment.
Once an order has been shipped, we generally cannot guarantee cancellation or address changes.
After delivery, eligible products may be returned in accordance with our Refund and Returns Policy.
13. Installation and Product Use
Certain products sold through Pengju Home may require assembly, installation, maintenance, or professional assistance.
Customers are responsible for following all product instructions, safety information, installation requirements, and applicable building or electrical regulations.
Where professional installation is recommended or required, customers should use a suitably qualified professional.
Products should only be used for their intended purpose.
To the extent permitted by applicable law, we are not responsible for damage resulting from improper installation, unauthorized modification, misuse, failure to follow instructions, or use inconsistent with the intended purpose of the product.
Nothing in this section limits liability that cannot legally be excluded.
14. Large, Heavy, and Fragile Products
Some home and building-related products may be large, heavy, oversized, or fragile.
Customers should inspect these products promptly after delivery and report any visible shipping damage as soon as reasonably possible.
Please retain the original packaging and take photographs of any damaged product or packaging when submitting a damage claim.
Additional information is available in our Shipping Policy and Refund and Returns Policy.
15. Promotions and Discount Codes
From time to time, Pengju Home may offer:
- Discount codes
- Promotional prices
- Free shipping offers
- Limited-time sales
- Other promotional incentives
Promotions may have specific eligibility requirements, expiration dates, product exclusions, or minimum order values.
Unless otherwise stated, promotional offers cannot be combined and generally cannot be applied retroactively to previously completed orders.
16. User Accounts
Some website features may allow customers to create an account.
You are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.
Please contact us promptly if you believe your account has been accessed without authorization.
17. Acceptable Use
You may not use our website or services to:
- Violate applicable laws or regulations
- Engage in fraudulent activities
- Provide intentionally false or misleading information
- Attempt unauthorized access to our systems
- Introduce malware, viruses, or harmful code
- Interfere with website functionality or security
- Collect information about other users without authorization
- Infringe intellectual property rights
- Use automated methods to disrupt or overload our services
- Engage in conduct that harms our customers, website, or business
We may restrict access where reasonably necessary to protect our website, customers, systems, or legal rights.
18. Intellectual Property
Unless otherwise stated, content available through Pengju Home—including text, product descriptions, photographs, graphics, logos, designs, icons, and website layouts—is owned by us or used with appropriate authorization.
Such content may be protected by copyright, trademark, and other intellectual property laws.
You may use our website for personal and lawful shopping purposes.
You may not reproduce, distribute, modify, publish, sell, commercially exploit, or otherwise misuse protected content without appropriate authorization.
19. Customer Reviews and User Content
If our website allows customers to submit reviews, photographs, comments, or other content, you are responsible for ensuring that your submissions are accurate, lawful, and do not infringe the rights of others.
You must not submit fraudulent, defamatory, abusive, misleading, unlawful, or infringing content.
Where permitted by applicable law and the applicable submission process, you grant us permission to use voluntarily submitted content for purposes related to operating, improving, and promoting Pengju Home.
20. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, payment processors, shipping carriers, social media platforms, analytics providers, or other services.
These third parties operate independently and may have their own terms and privacy policies.
We are not responsible for third-party content, availability, or independent practices except where applicable law provides otherwise.
21. Privacy
Your privacy is important to us.
Our collection, use, storage, and sharing of personal information are described in our Privacy Policy.
By using our website, you acknowledge the privacy practices described in that policy.
22. Website Availability
We make reasonable efforts to maintain the availability and security of pengjuhome.com.
However, we do not guarantee that the website will always operate without interruption, delays, technical problems, or errors.
We may temporarily suspend access for maintenance, security, updates, or other operational reasons.
23. Disclaimer
We aim to provide accurate and useful information about our products and services.
To the extent permitted by applicable law, our website and services are provided without guarantees beyond those expressly provided or required by law.
Nothing in these Terms excludes warranties, guarantees, remedies, or consumer protections that cannot legally be excluded.
24. Limitation of Liability
To the maximum extent permitted by applicable law, Pengju Home and Harbin Chouju Building Materials Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
25. Indemnification
To the extent permitted by applicable law, you agree to be responsible for claims, losses, or expenses resulting from your unlawful misuse of our website, violation of these Terms, or infringement of another party’s rights.
This section does not restrict any mandatory rights available to consumers.
26. Force Majeure
Subject to applicable law, we will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters
- Severe weather
- Transportation disruptions
- Customs delays
- Government actions
- Labor disputes
- Telecommunications failures
- Widespread service interruptions
- Other events beyond our reasonable control
27. Changes to These Terms
We may update these Terms periodically to reflect changes in our services, business practices, technology, or applicable requirements.
When changes are made, we will update the “Last Updated” date at the top of this page.
We encourage customers to review these Terms periodically.
28. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
29. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Refund and Returns Policy, and other applicable policies displayed on our website, form the applicable agreement governing your use of Pengju Home’s online services, subject to mandatory rights under applicable law.
30. Contact Us
If you have questions about these Terms & Conditions, please contact us:
Brand: Pengju Home
Company Name: Harbin Chouju Building Materials Co., Ltd.
Website: pengjuhome.com
Email: huangjingwei@pengjuhome.com
Phone: +86 156 8052 4720
Address: Room 4, Unit 3, Basement Floor, Building 49-2, Hongqi Demonstration New District, Nangang District, Harbin, Heilongjiang, China
Thank you for visiting Pengju Home.