Shipping Policy
Last Updated: September 14, 2026
Thank you for shopping with Pengju Home, operated by Harbin Chouju Building Materials Co., Ltd. We are committed to providing a reliable and convenient shipping experience for our customers.
Please review the following information regarding order processing, shipping, tracking, delivery, and international orders.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
During peak seasons, promotional events, holidays, or periods of unusually high order volume, processing may take slightly longer.
Once your order has been dispatched, tracking information will be provided when available.
2. Estimated Delivery Times
Delivery times vary depending on the destination, product type, shipping method, carrier, customs processing, and local delivery conditions.
Typical estimated delivery times after dispatch are:
- United States: 7–15 business days
- Canada: 8–18 business days
- United Kingdom: 7–15 business days
- European Countries: 8–18 business days
- Australia & New Zealand: 8–18 business days
- Other International Destinations: approximately 10–25 business days
These delivery times are estimates only and are not guaranteed.
Large, heavy, oversized, customized, or special-order products may require additional processing or transportation time.
3. Shipping Costs
Applicable shipping costs will be displayed during checkout before you complete your purchase.
Shipping fees may vary depending on factors such as:
- Delivery destination
- Product weight
- Package dimensions
- Shipping method
- Order value
- Product type
- Promotional shipping offers
If free shipping is offered, eligibility requirements will be displayed on our website or during checkout.
4. Order Tracking
Once your order has been shipped and tracking information becomes available, you may receive a shipping confirmation containing your tracking number.
Please allow approximately 24–72 hours after dispatch for tracking information to become active.
Tracking updates are provided by the applicable carrier and may occasionally be delayed.
5. Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully verify:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- ZIP or postal code
- Country
- Contact phone number
If you notice an error after placing your order, please contact us immediately at huangjingwei@pengjuhome.com.
We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed once an order has entered processing or has been shipped.
6. Incorrect or Incomplete Addresses
Pengju Home is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.
If a package is returned because of an incorrect address, incomplete address, unsuccessful delivery attempt, or other customer-related delivery issue, additional shipping charges may apply if reshipment is requested.
7. Delivery Delays
Although we work with shipping providers to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control.
These may include:
- Customs inspections
- Severe weather
- Carrier delays
- Transportation disruptions
- Public holidays
- High shipping volumes
- Local postal delays
- Incorrect shipping information
- Remote delivery locations
- Government or regulatory actions
- Other circumstances beyond our reasonable control
If your order is significantly delayed, please contact our customer service team for assistance.
8. International Shipping
Pengju Home may ship products to customers in multiple countries and regions.
International delivery availability may depend on the destination and product.
Certain large, heavy, restricted, or specialized home improvement products may not be available for delivery to every destination.
If we are unable to ship a purchased product to your location, we will contact you and provide an appropriate solution.
9. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or region.
Unless otherwise stated at checkout, such charges are not included in the product price or shipping fee and may be the responsibility of the recipient.
Customs requirements vary by country. Customers are responsible for understanding any applicable import requirements for their destination.
10. Large, Heavy, or Oversized Products
Certain home, building material, or home improvement products may require special transportation because of their size, weight, or fragile nature.
These products may:
- Require additional processing time
- Have longer delivery times
- Be shipped by specialized carriers
- Require a delivery appointment
- Have additional shipping restrictions
Where applicable, additional shipping information may be provided on the product page, during checkout, or after the order is placed.
11. Multiple Shipments
Orders containing multiple products may occasionally be divided into separate packages.
This may occur because products are shipped from different fulfillment locations or require different shipping methods.
Separate packages may have different tracking numbers and may arrive on different dates.
Receiving one package does not necessarily mean the entire order has been delivered.
12. Lost Packages
If your package appears to be lost in transit or has not arrived within a reasonable period after the estimated delivery date, please contact us at huangjingwei@pengjuhome.com.
We may work with the applicable shipping carrier to investigate the shipment.
If the package is confirmed as lost in transit, we will provide an appropriate resolution based on the circumstances and applicable consumer protection laws.
13. Packages Marked as Delivered
If tracking information shows that your package has been delivered but you cannot locate it, please:
- Check around your property or designated delivery location.
- Ask household members, neighbors, reception staff, or building management.
- Verify the shipping address provided with your order.
- Contact the shipping carrier for additional delivery information.
- Contact Pengju Home if the package still cannot be located.
We will provide reasonable assistance in investigating the delivery.
14. Damaged Packages
Please inspect your package and products as soon as reasonably possible after delivery.
If your order arrives damaged, please contact us at huangjingwei@pengjuhome.com and provide:
- Your order number
- A description of the damage
- Clear photographs of the product
- Photographs of the outer packaging
- Photographs of damaged components where applicable
Please retain the original packaging until your request has been reviewed.
We will evaluate the situation and provide an appropriate solution in accordance with our Refund and Returns Policy and applicable law.
15. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request before the order enters processing or shipment.
Once an order has been shipped, we generally cannot change the shipping address or cancel the shipment.
After delivery, eligible products may be returned in accordance with our Refund and Returns Policy.
16. Contact Us
If you have questions regarding shipping, tracking, delivery, or your order, please contact us:
Brand: Pengju Home
Company Name: Harbin Chouju Building Materials Co., Ltd.
Website: pengjuhome.com
Email: huangjingwei@pengjuhome.com
Phone: +86 156 8052 4720
Address: Room 4, Unit 3, Basement Floor, Building 49-2, Hongqi Demonstration New District, Nangang District, Harbin, Heilongjiang, China
Thank you for choosing Pengju Home.